These terms regulate all users of all content of the domain www.otsuki-sama.com
The Terms and Conditions will be valid for all your future transactions with ÔTSUKI SAMA.
ÔTSUKI SAMA reserves the right to revise these terms and conditions.
The date of the latest update is found in the final section of the Terms and Conditions.
Users are responsible for keeping themselves updated with such changes.
We do not guarantee that all the items available at ÔTSUKI SAMA web shop are in stock at the time of your order.
ÔTSUKI SAMA cannot warrant that the content of the site is at all time free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-to-date. ÔTSUKI SAMA may at any time change the content of the site.
Though ÔTSUKI SAMA strive to always display the correct texts, images and pricing on the site and web shop, errors can occur. If you have been charged the wrong amount when shopping from the web shop, we will give you the option of placing a new order with the correct price or canceling your order. If we are unable to get in touch with you, your order will be automatically cancelled.
Part of the services mediated through the site are performed and concerned for by outside organizations. In situations where ÔTSUKI SAMA act as agent for such services, we cannot be held responsible for any errors resulting from their activities.
ÔTSUKI SAMA cannot be held responsible for any damages caused from using the site or for that matter not being able to use the site. ÔTSUKI SAMA cannot guarantee a problem-free uninterrupted and secure access to the site.
We cannot guarantee that colours in the website are fully equivalent to the items’ actual colors. This depends partly on the colour settings of your computer and monitor.
Copyright in the documents provided in this site (including logos, graphics, text, photos, icons, images, data, software and designs) are owned by ÔTSUKI SAMA, Valerie LAUDIER.
All personal information saved at the site will be handled with most care. The information that we store will not be sold or used for any purposes other than making sure you get the best service possible. It will solely be used for informing you about special offers and other marketing activities related to the different units of ÔTSUKI SAMA. When registering to the site, you have the option not to receive any information from ÔTSUKI SAMA. If you wish to end your subscription to information from ÔTSUKI SAMA, you may make the changes in your account settings or send an email to email@example.com. State your name and email address and a short description of the matter in the email message.
At all times you have the right to know what information is kept about you in our systems. This information can be requested by sending an email to firstname.lastname@example.org. If the information is incomplete or incorrect, you have the right to have the information corrected or deleted.
All customers paying by card are subject to validation checks. ÔTSUKI SAMA make the reservation to delay any order if we suspect a further security control is needed.
ÔTSUKI SAMA use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. ÔTSUKI SAMA web shop uses the Thawte SSL Certificates to offer secure communications by encrypting all data to and from the site. When placing an order, you can immediately check the security validity by clicking the Thawte icon at checkout.
For security reasons, we do not store any payment information in our database.
Payment & Prices
We accept card payments by Paypal. The full amount will be charged on the date of the shipment.
If your country is part of the European Union (EU), prices include french VAT at 20%. Shipping costs will be added to your order.
Exchanges and refunds
Please note that defects in products, which are caused by incorrect use or misuse, are not covered by the right of complaint.
The items you wish to return must have been handed over to a freight forwarder no later than 14 days after you received you order.
During 14 days following the delivery of your order, you may request exchange or refund of items, which you must return to us in perfect condition accompanied by the original invoice. Returns will only be accepted if labels and original packaging are fully intact. ÔTSUKI SAMA cannot accept returns where labels have been removed or the package is damaged.
You are responsible for the shipping of returned items back to ÔTSUKI SAMA. Items lost in transportation will not be compensated for.
Shipping charges on returned merchandise are at the customer’s expense. However, ÔTSUKI SAMA will not charge additional shipping on exchanges. Refunds for returned merchandise will be made to the original purchaser’s credit card within two weeks of the return of the product. Note that additional duties and/or taxes will not be refunded. Neither will shipping costs. For countries within the EU, VAT will be included in the refund.
All exchanges are subject to availability.
Faulty items will be exchanged to the same type of product in the same size, subject to availability. Refunds for faulty items can be made within the 14-day period following delivery.
Exchanges and returns can only be made as described in ÔTSUKI SAMA instructions.
Valérie LAUDIER – ÔTSUKI SAMA
78, Boulevard de la Reine MH5
We will deliver your order as soon as possible. All orders are fulfilled at our warehouse in Versailles, France.
All orders are subject to availability. When your order is placed we will send you an order confirmation. Once your package is shipped we will send you an email with a tracking number for the package.
All orders are shipped with French Post : La poste. Orders can be tracked at www.laposte.fr Once the parcel has been shipped, you will receive an e-mail with a tracking number.
Due to courier restrictions and the risk of credit card fraud we cannot deliver to PO Boxes.
Shipping costs will not be refunded for uncollected or rejected items.
In case of Force Majeur, ÔTSUKI SAMA’s obligations are procrastinated. The contract between you and ÔTSUKI SAMA can in such cases be partially or fully terminated by yourself or by ÔTSUKI SAMA. A Force Majeur is in the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events.
under such circumstances ÔTSUKI SAMA will do everything we can to solve the matter for our customers as soon and entirely as possible.